What can we offer?
All services are tailored to your needs, think pick and mix, with complete flexibility that if something is not working for you, change it, switch it out, add to it. You can expect excellent service, clear and transparent communications, and an independent and impartial view. You are covered by an NDA, GDPR agreement and a Service Agreement; we take your information seriously.
We offer 2 main submissions services, and both are flexible and can be tailored to your individual needs. If you have completed installations that need to be checked and processed, we can do this for you. Dotting the I’s and crossing the T’s, ensuring all necessary submissions documents are available, naming documents, converting files to correct file types, and structuring files to meet submissions requirements.
If you are looking for a more comprehensive service, we can complete the paperwork for you (once you have supplied some basic details), which is then returned to you for signatures from the engineer and customer. Please remember we can not replace the customer or the engineer so anything they would reasonably be expected to complete such as signatures or floor plans must be completed by them.
Submission to Funder
Once your measure has been checked, we can either send this back to you for submission, or submit it to your specified Funder; this may be a Managing Agent or an Energy Company. We have experience working with a number of Energy Companies and Managing Agents so you do not need to worry about training us
Review of Errors
As a business, if you are submitting to either a Managing Agent or Energy Company it is likely that they will check your measures and provide you with an error report. We can review this for you, find the root-cause and deliver bespoke training to eliminate specific errors, driving improvement and higher right-first time scores.
In the past we have worked with installers who have focussed their training on the administration team in the office i.e. those people who process the measures for submissions. The reality is that those employed in the supply chain also need to receive training, including surveyors, pre-install admin checks, installers (if they are completing paperwork) post-install admin and any other individuals touching the paperwork.
Having implemented operational systems and processes, if you feel like this is something that would benefit you, I am pleased to be able to offer an Operational review, focussed on ECO Submissions, delivery, and improvement.
Implementation of Systems and Processes
If you chose to go ahead with an Operational Review, there will be several recommendations within the report that you may chose to implement. This is something I can do for you entirely and/or in support of what you’re doing.
As we move into PAS2019 the way leads are generated will need to change and we are at the forefront of that.
We have a network of Retrofit Assessors that will assess each lead so that you can be sure that they meet the needs of PAS2019.
These can then be passed to you ready for a Retrofit Co-ordinator sign off, and install. Once installed we can check over the paperwork and submit on your behalf.